- Introduction
Silvexa Digital Technologies LLC (hereinafter referred to as “we,” “us,” or “the Company”) values the privacy and protection of our users’ personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, submit inquiries, or purchase and use our web design, web development, and custom computer programming services.
Our primary business activities consist of custom computer programming services within the web design and development sector. We are committed to processing personal information in a transparent and reasonable manner, in compliance with applicable data protection laws and relevant regulations.
By using this website or submitting personal information to us, you acknowledge that you have read this Privacy Policy. For processing activities that require consent under the law, we will obtain your valid consent in accordance with legal requirements.
- Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
2.1 Contact Information
When you contact us via contact forms, email, or other communication channels, we may collect your name, email address, phone number, company name, and any other contact information you choose to provide.
2.2 Project and Service Information
When you inquire about or utilize our web design, website development, or custom programming services, we may collect project requirements, functional specifications, technical requirements, communication records, service orders, contract details, and other materials related to project delivery.
Please refrain from including unnecessary sensitive personal information, passwords, or other highly confidential data in the project materials you submit.
2.3 Transaction and Payment Information
If we offer paid services through our website, we may collect information related to order processing, payment confirmation, billing management, and refunds—such as order numbers, service items, transaction amounts, payment status, and billing details.
Payment credentials, such as full bank card numbers or security codes, are typically handled by third-party payment service providers. We do not proactively collect or store complete payment credentials unless strictly necessary and permitted by law.
2.4 Technical and Usage Information
When you visit our website, our web servers or related technical services may automatically collect certain information, such as your IP address, browser type, device information, access times, pages visited, activity logs, and error logs.
We use this information to maintain the operation of our website, troubleshoot technical issues, analyze website usage, and improve the quality of our services.
2.5 Cookies and Similar Technologies
We may use cookies and similar technologies to support core website functions, remember user preferences, analyze website traffic, and enhance your browsing experience. For further details, please refer to the “Cookie Policy” section of this document.
- How We Use Personal Information
We may use the information we collect for the following purposes:
Responding to user inquiries and providing customer support.
Assessing requirements for website design, development, and custom programming projects.
Providing, managing, and delivering agreed-upon services.
Processing orders, payment confirmations, billing, and refunds.
Communicating with clients regarding project progress, technical requirements, and service updates.
Maintaining the security, stability, and proper functioning of our website.
Identifying, investigating, and preventing fraud, unauthorized access, and other suspicious activities.
Fulfilling accounting, tax, record-keeping, and other legal obligations as required by applicable law.
Improving our website, service processes, and user experience, to the extent permitted by law.
We process personal information only when there is an appropriate legal basis—such as the performance of a contract, compliance with legal obligations, valid consent, or the pursuit of legitimate interests as permitted by applicable law.
- Sharing and Disclosure of Personal Information
We do not sell users’ personal information. To provide services, maintain our website, or fulfill legal obligations, we may share relevant information—to the extent necessary—with the following categories of recipients:
4.1 Service Providers
We may share necessary information with third parties that assist in our business operations, such as website hosting providers, cloud storage providers, technical maintenance providers, email service providers, customer support tool providers, and data analytics providers.
These service providers are authorized to process such information only within the scope of their specific service agreements and in compliance with applicable law.
4.2 Third-Party Payment Service Providers
If the website offers online payment functionality, we may use Stripe or other applicable third-party payment service providers to process transactions.
These payment service providers may independently process necessary transaction information in accordance with their own terms of service and privacy policies for purposes such as payment processing, identity or transaction verification, fraud risk assessment, and compliance reviews. Such payment services are provided by the respective service providers; the use of these services does not imply a formal partnership between us and the provider, unless such a partnership explicitly exists.
4.3 Legal and Security Requirements
We may disclose necessary information when required by applicable law, valid legal processes, or legitimate regulatory demands. We may also disclose information—to the extent permitted by law—if it is necessary to protect the legal rights and interests of our company, our users, or others, or to investigate fraud or security incidents.
4.4 Business Changes
In the event of a merger, reorganization, asset transfer, or other business change, personal information may be transferred, subject to compliance with legal requirements. We will take reasonable steps to protect such information and fulfill any applicable notification or other legal obligations.
- Data Storage and Retention
We determine the retention period for personal information based on the purposes for which it was collected, the nature of our service relationship, legal requirements, and the need to resolve potential disputes.
When personal information is no longer required for its intended purpose, and there is no further legal obligation or other legitimate basis for its retention, we will take reasonable steps to delete, destroy, or anonymize the information.
Different categories of information may be subject to different retention periods. For example, records related to orders, transactions, contracts, and finances may need to be retained in accordance with applicable accounting, tax, or other legal requirements. We do not apply a uniform, fixed retention period to all types of information.
- Data Security
We implement reasonable technical and organizational measures to protect personal information and mitigate the risks of unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the specific operational context, these measures may include access control, secure configuration, protection of data in transit, system maintenance, and necessary security monitoring.
While we strive to protect personal information, no method of transmission over the internet or electronic storage is entirely secure. Consequently, we cannot guarantee that any information transmission or storage system is completely free from risk.
7. International Data Transfers
Depending on arrangements for website hosting, technical support, payment processing, and other business operations, your personal information may be transferred to and processed in locations outside of your country or region.
In the event of cross-border transfers of personal information, we will implement necessary protective measures in accordance with applicable laws, and, where required by law, provide relevant information or obtain the necessary authorizations.
Data protection laws vary by country or region. We will take reasonable steps, as required by applicable law, to ensure that your personal information is adequately protected.
- Cookie Policy
8.1 Purpose of Cookies
We may use the following types of cookies:
Necessary Cookies: Support the basic functionality and security of the website, ensuring that pages operate correctly.
Preference Cookies: Store user preferences, such as language, interface settings, or other browsing choices.
Analytics Cookies: Help us understand how the website is accessed and used, allowing us to improve its performance.
Third-Party Cookies: Set or accessed by third-party services used on the website—for example, payment or analytics services provided when specific features are enabled.
Third-party services may process information collected via cookies or similar technologies in accordance with their own respective policies.
8.2 Managing Cookies
Where applicable law requires consent, we will obtain your agreement before enabling non-essential cookies. You may adjust your preferences using the cookie settings tool provided on the website, or manage/delete cookies through your browser settings.
Disabling certain cookies may affect the proper functioning of some features on the website.
8.3 Third-Party Cookies
When the website integrates third-party payment services (such as Stripe), those services may use cookies or similar technologies—depending on the specific payment process, technical integration, and applicable policies—for purposes such as facilitating payments, security verification, risk control, or other necessary functions. The actual scope of use depends on the services enabled and the relevant settings.
- Your Privacy Rights
Depending on your location and applicable law, you may have the following rights:
Right of Access: The right to request information on whether we are processing your personal information and, to the extent permitted by law, to obtain access to such information.
Right to Rectification: The right to request the correction of inaccurate or incomplete personal information.
Right to Erasure: The right to request the deletion of your personal information, subject to legal requirements.
Right to Restrict Processing: The right to request a limitation on the processing of your personal information, under applicable circumstances. Right to Object: You may object to specific types of personal information processing, as permitted by applicable law.
Right to Data Portability: You may request to obtain or transfer your personal information in a suitable format, subject to legal requirements.
Right to Withdraw Consent: For processing activities based on your consent, you may withdraw that consent at any time. Such withdrawal will not affect the lawfulness of any processing activities conducted based on your valid consent prior to the withdrawal.
Right to Lodge a Complaint: You may file a complaint with a competent data protection regulatory authority, as permitted by applicable law.
To exercise any of the above rights, please contact us using the contact information provided on this website. We may need to verify your identity and will process your request in accordance with applicable law and the specific circumstances of the case.
- Children’s Privacy
Our website and custom computer programming services are primarily intended for individuals, enterprises, and commercial clients with the legal capacity to enter into binding agreements; they are not directed at children.
If we discover that we have collected personal information from a child without an appropriate legal basis or necessary authorization, we will take reasonable steps to address such information in compliance with applicable law.
- Third-Party Websites and Services
This website may contain links to third-party websites, platforms, or services. The privacy practices, content, and security measures of such third-party sites are the responsibility of their respective operators.
When you visit a third-party website or use a third-party service, please carefully review its privacy policy and relevant terms. Except as otherwise provided by applicable law, we assume no liability for the privacy practices of independent third parties beyond what is legally required.
- Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, technological advancements, or requirements under applicable law.
Updated versions will be posted on this website, with a new effective date indicated where applicable. If the law requires separate notification or consent for significant changes, we will take the necessary steps to comply with those requirements.
We encourage you to review this page periodically to stay informed about our current practices regarding the processing of personal information.
Thank you for trusting Silvexa Digital Technologies LLC. We remain committed to handling personal information in a transparent, prudent, and responsible manner.