- Policy Overview
Silvexa Digital Technologies LLC specializes in web design and development, custom computer programming, and related digital technology services.
We value our clients’ purchasing experience and are committed to handling order cancellations, refund requests, and service-related issues in a clear and fair manner. This policy applies to web design, website development, custom programming, and other related digital services purchased through this website.
As digital services may involve project planning, design creation, coding, file transfer, and website deployment, refund requests will be evaluated based on the timing of the purchase, project progress, work already completed, the terms of the order, and applicable law.
- Refund Request Timeline
Clients may submit a refund request within 14 business days of a successful payment for an order.
Even if the provision of digital services has commenced, project files have been sent, design drafts have been made accessible, or relevant digital materials have been delivered, clients may still contact us to request a refund within the aforementioned timeframe.
We will assess eligibility for a refund and the refund amount based on the actual progress of the project, the services already rendered, the agreements between the parties, and applicable law.
If applicable law grants clients a longer statutory withdrawal period or other mandatory refund rights, such legal provisions shall take precedence. This policy does not limit any rights that clients may have under the law.
- Circumstances Eligible for a Refund
Subject to meeting the applicable criteria, clients may request a refund in the following situations:
Duplicate Payment: A duplicate charge has occurred for the same order due to technical issues or other reasons.
Services Not Yet Commenced: The project has not yet begun following payment, and the client wishes to cancel the order.
Failure to Provide Services as Agreed: We have failed to deliver the services in accordance with the agreed-upon scope.
Significant Issues with Deliverables: The project outcomes differ substantially from the confirmed key delivery requirements and cannot be resolved within a reasonable scope.
Other Eligible Circumstances: The client is entitled to a refund based on the terms of the order, the outcome of mutual negotiations, or applicable law.
Refund requests should, whenever possible, include the order number, proof of payment, and a description of the relevant issues to facilitate our verification process.
4. Digital Services Already Commenced or Delivered
For web design, website development, or custom programming projects that have already commenced, we will evaluate refund requests based on the volume of work completed, deliverables already provided, the current project stage, and the terms agreed upon in the order.
If a project has not yet begun and there are no legally deductible costs, the client may be eligible for a full refund.
If a project is partially completed, we will determine the refund amount based on the services actually rendered, reasonable and agreed-upon costs, and applicable laws.
If a project has been fully completed and delivered as agreed, eligibility for a refund will be determined based on the specific terms of the order and applicable laws.
The fact that digital files have been sent, project materials have been made accessible, or services have commenced does not automatically mean the client forfeits all rights to a refund. We will carefully evaluate eligible requests in compliance with applicable consumer protection regulations.
- Order Cancellation
To cancel an order, please contact us as soon as possible via the email address provided on this website, including your order number and the reason for the cancellation.
For projects that have not yet commenced, we will verify the order status and process the cancellation and refund in accordance with the applicable terms.
For projects that have already commenced, we will assess the work completed, reasonable project costs incurred, and the agreements made between both parties, and determine the appropriate course of action within the scope permitted by applicable law.
We will not charge for additional, unagreed-upon development work by adding it to the original order without the client’s explicit confirmation.
- How to Request a Refund
Clients may submit a refund request by following these steps:
Send your refund request to us via the official contact email address listed on this website.
Provide your order number, the date of payment, and relevant proof of payment.
State the reason for the refund and, where applicable, provide details regarding the project’s progress or any issues encountered with the deliverables.
Wait for us to verify the order and service status; we will respond via email with the outcome of your request.
Typically, we will complete an initial review or inform you of the next steps within 3–5 business days of receiving a complete request. If a request involves complex project records, third-party payment verification, or requires additional documentation, the processing time may be extended.
7. Refund Processing Time and Method
Once a refund request is approved, we will typically initiate the refund within 3–5 business days. The funds will be returned to the original payment method, unless applicable law or the rules of the payment service provider require an alternative method.
The actual time it takes for the funds to reach your account may vary depending on the processing procedures of your issuing bank, payment service provider, or financial institution.
If the original payment method cannot accept the refund, we will contact the customer to discuss an alternative approach that complies with payment service rules and applicable law.
For orders paid via Stripe or other third-party payment services, the refund transaction may be subject to the specific processing procedures of the respective payment service provider.
- Situations Ineligible for a Refund
To the extent permitted by applicable law, the following scenarios may be ineligible for a refund:
The customer has confirmed that all deliverables meet the agreed-upon requirements, and no other grounds for a refund under the law exist.
The customer requests additional features or services that fall outside the scope of the original order.
The project is delayed because the customer failed to provide necessary materials, offer timely feedback, or fulfill other agreed-upon responsibilities.
The customer requests a refund for reasons personal to them, and they do not qualify for a refund under applicable law, the terms of the order, or the status of the work already completed.
The refund request is submitted after the applicable deadline, and no legal exceptions apply.
The above provisions do not affect any mandatory rights to a refund, withdrawal, or other statutory rights that the customer may have under the law.
- Handling of Refunds and Project Deliverables
Upon approval of a refund, both parties shall reasonably address any project deliverables already completed or handed over, taking into account the scope of the refund, the status of the project, intellectual property (IP) clauses, and applicable law.
Intellectual property rights—such as those held by the customer regarding paid, exclusive deliverables, or those held by our company regarding pre-existing technology, general-purpose code, development frameworks, and other retained materials—shall be determined in accordance with the Terms of Service and any written agreements between the parties.
The processing of a refund shall not be construed as an automatic transfer of any intellectual property rights originally held by either party.
- Contact Us and Return Address
Silvexa Digital Technologies LLC provides digital services, such as web design and development and custom computer programming. Consequently, these services generally do not involve the return of physical goods, and there is no universal return address applicable to all orders. If you need to cancel a service, request a refund, or return physical equipment or other tangible items, please contact us first using the details below to obtain the specific return address and instructions applicable to your order. Please do not send any items back before receiving confirmation from us.
Company: Silvexa Digital Technologies LLC
Address: 3716 W BECKER LN
PHOENIX, AZ 85029-4019
Email:
[email protected]
[email protected]
We carefully review every refund request and will determine the appropriate outcome based on the terms of your order, the actual progress of the services provided, and applicable laws.
Thank you for choosing Silvexa Digital Technologies LLC. We are committed to handling service cancellations and refunds in a transparent, fair, and responsible manner.